FAQ’S

Services offered by Courteous Carpet Care
Our Services

FAQ’s about Courteous Carpet Care

Here are a few FAQ’s about Courteous Carpet Care’s Carpet Cleaning, Tile Cleaning, Air Duct cleaning, Water Damage services and much more.

*What carpet cleaning methods does Courteous Carpet Care use? It’s a no brainer. We use the hot water extraction method because 25 out of 27 carpet manufacturers recommend Hot Water Extraction as the best method. Our goals are to keep carpets clean and looking like new.

Hot water extraction method.

  • Water is heated up to a temperature of 190 degrees Fahrenheit and mixed with a water softener.
  • The hot water kills many types of bacteria on contact while a powerful vacuum sucks out dust, dander and other allergens hiding deep inside your carpets.
  • We use absolutely no harsh shampoos or chemicals in our carpet cleaning services.
  • All solutions are baby safe and residue free.

Residue free is the key to a healthier lifestyle.

*Why does Courteous Carpet Care NOT use shampoos? It’s simple hence shampoos leave behind residues and traces of chemicals that strip the carpet’s natural ability to resist dirt and grime. If you look back over the course of many shampoos you’ll find that your newly cleaned carpets seem to be getting dirtier at a faster rate. Our hot water extraction process eliminates any such residues and chemicals. That’s why Residue free is the only safe and proven way to get your carpets fresh and clean.

FAQ’S about the drying process.

*How long do carpets take to dry? Our drying process takes about four to six hours depending on the humidity and air circulation in the room. The technician is also going to take special precautions to help ensure that none of your furniture gets damaged in the process as well. Courteous Carpet Care’s technicians use Styrofoam or plastic tabs. The tabs will be placed to allow airflow and because they protect your furniture at the same time.

Moving furniture.

*Do I need to move all of the furniture? Only if you want to get the entire room cleaned. Technicians do not mind moving a few base pieces while cleaning. Light weight furniture will be moved and put back by our technician team when they arrive at your home. However, if you wish to have the carpet cleaned under heavier items such as beds, couches and dressers those will need to be moved prior to the technician’s arrival. Another item we’re not allowed to move is electronics.

Because residue free is the key.

More Questions.

*Is it safe for pets and children? Yes it is safe because Courteous Carpet Care uses a “residue free” cleaning solution therefore your pets and children may walk, sit, play and sleep on the carpet once it is dry.

FAQ’S about odor issues and pet stains.

*Can pet stains and odors be removed? Courteous Carpet Care specializes in pet odor removal and is highly recommended by the community with pet related issues. Rest assure our technicians have the knowledge along with a special pet odor removal product to ensure that stains and odors are extracted out of the carpet as much as possible.

Unfortunately sometimes stains become permanent over time therefore we are unable to guarantee removal. The one thing we can guarantee is that you as a customer will be highly satisfied with the overall outcome of our services.

FAQ’S concerning the next steps upon moving forward.

If for any reason the technician is unable to remove the stain or odor, they will communicate the next steps and options before moving forward. There are many stages to consider when dealing with pet stains. Not all carpets nor pets are the same. Some areas are to be worse than others because all pets have different diets.

Other Carpet Cleaning questions.

*How often is my carpets supposed to be cleaned professionally? According to the Carpet and Rug Institute, it is recommended to get carpets professionally cleaned every 12 to 18 months. Depending on traffic.

Is there a way to extend the life of my carpet? There are three basic actions you can take to help ensure that the life of your carpet stands up over time. At the same time you also need to take into consideration that over time carpet tends to wear out. Some permanent damages may occur.

Three basic actions.

  • Vacuuming
  • Scotch Guard
  • Professional Cleaning.

*How do I get the most out of my vacuuming regime? Use slow, repetitive front-to-back motions in an overlapping, fanning sequence. Don’t ignore the corners and crevices where dust builds.

Dust blinds, windowsills and furniture surfaces. Start at the highest point of the room and work your way down. Move furniture because debris like to collect around the edges. As a last step vacuum the dust that may have fallen to the floor. Also remember to empty vacuum bags or canisters when they are half to two-thirds full.

*How often do I vacuum? For best results, it is recommended to vacuum carpet at least once a week. It may be necessary to vacuum high traffic or pet areas more frequently. Also remember vacuuming  is the first step to a cleaner healthier home as well.

More FAQ’S

  • What to ask before hiring a professional carpet cleaning company?
  • How long have you in business?
  • Is your company family owned and operated?
  • Does your company perform background checks and drug tests?
  • Are your technicians IICRC certified?
  • Do the solutions used allow you to perform a residue free cleaning?
  • Are your cleaning methods safe for children and pets?
  • What type of furniture will you move?
We are Courteous because we Care.

FAQ’s about Courteous Carpet Care

*Are there any special tips for pet owners? Vacuum carpet more frequently to capture pet hair and dander. Clean new messes promptly to avoid smells and stains from setting into the carpet. Have your carpet professionally cleaned every 6 to 12 months. Do not use a steam cleaner when dealing with urine spots. Heat will set the stain and smell. Call a professional carpet cleaning company to have them remove stains and smells more effectively.

Stain treatments hence you can’t always call a carpet cleaner.

Frequently asked questions
Carpet cleaning FAQ’s.

*What is the best way to treat a stain? The first thing to do is act quickly. Then you blot the spot with a dry white towel or paper towel. After blotting out as much of the stain as possible dampen your towel a little and blot some more. Once the carpet is barely damp, apply a cleaning product to the stain.

Do not rub, scrub or use brushes. This can damage carpet fibers and cause fraying. If you do not have a carpet cleaning product, try one of these home remedies:

  • Use plain water. Sometimes water works just as well as a carpet cleaner.
  • Mix ¼ teaspoon of a clear, non-bleach dishwashing liquid with one cup of warm water. Never use laundry detergent.
  • Mix one cup of white vinegar with one cup of water. Vinegar can break down weak vegetable dyes found in tea and coffee.

Appointment info because waiting too long is never fun.

*Other service companies make me wait all day. How long will I have to wait for a technician to come to my home? Courteous Carpet Care schedules appointments in three hour increments. Technicians do their absolute best to arrive within that three hour time frame. However if there is some circumstance preventing us from arriving within that time frame we will do our best to contact you.

Tile and grout cleaning services because not all customers have carpet.

Tile and grout sealer and cleaning
Tile cleaning and sealing services.

*I don’t have carpet, does Courteous Carpet Care offer tile and Grout cleaning? Courteous Carpet Care uses a special cleaning solution combined with a hot water and vacuum system to eliminate dirt and grime from the crevices of the tile and grout. We hand scrub all grout lines before cleaning to break down dirt and grime as well.

Air duct cleaning process
Air Duct Cleaners

Air duct cleaning frequently asked questions

Your ducts will be cleaned on an as needed basis. However, if you notice any of the following things, it is probably time to have your ducts and ventilation system cleaned.

Air Duct cleaning descriptive image
Before and after vent cleaning services.
  • Furniture is attracting more dust and dirt than usual.
  • Members of your family frequently suffer from colds, asthma, allergies or other symptoms of respiratory illness.
  • Substantial mold growth inside hard surface ducts or on other components of your heating and cooling system is visible.
  • Air Ducts are infested with vermin (rodents or insects).
  • Ducts are clogged with excessive amounts of dust and debris and/or particles are actually released into the home from your supply registers.

FAQ’S because indoor air quality control is important.

*What cleaning methods does Courteous Carpet Care  use for air duct cleaning? We use a patent pending Dust Sweeper created by Rotobrush to reach all the way back into the ductwork removing dust mites and dander. During the cleaning a high-powered vacuum system is used to extract the dust that is trapped inside the equipment. This helps to prevent the dirt from becoming redistributed into the air.

Optional air conditioning cleaning services.

Optional services include cleaning the mechanical components of the unit. We are able to eliminate fungi, mold and mildew spores by using an EPA registered fogging agent. Bacteria and other germs that may still remain in the system will also be removed as well.

Air Duct Cleaning
Air Duct Cleaning services.

*What do I need to do to prepare for air duct cleaning? Prior to the technician’s arrival, locate all of the air ducts in the home. Pull furniture obstructing the access to any ducts away from the wall. The technician will cover furniture and valuables with a plastic sheet. This will ensure that no damage will be done to your belongings.

*Is the air duct cleaning procedure messy? Not at all. Because dust and dirt particles knocked loose by the dust sweeper are captured and trapped in a high-powered HEPA vacuum. Very little debris if any will be exposed into the living space.

Other FAQ’s about Water restoration because structure drying is important.

Emergency Water Restoration Service
Water restoration services.

*If my house experiences water damage, do I need to call my insurance company before calling Courteous Carpet Care? You have a choice when choosing a company to restore your home. Also when an emergency strikes, it is imperative to begin the restoration process as soon as possible. This will also minimize the amount of damage done to your home and belongings.

Courteous Carpet Care recommends that you contact a professional restoration company first to schedule a team to evaluate the damage. Immediately calling your insurance company afterward. This ensures that you will have two professional evaluations of the damage in your home to compare against one another. The first 48 hours after a water emergency are the most critical. To avoid mold and mildew growth, it is best to have as much information as possible.

Because what’s next is important.

*My house has just experienced water damage. I’ve called a restoration company and my insurance company. What do I do now? If you can’t stop the flow of water, contact a plumber immediately. Try to keep the indoor temperature below 70 degrees hence this helps prevent microbial growth.

Water Damage structure drying
24 hr. Emergency water extraction services.

Place foil or plastic below furniture legs to prevent rust or furniture stains on flooring. Turn off the electricity to any affected rooms. Place draperies through coat hangers and hang them on the rod because it will help prevent water circles. Be extremely careful on wet, slippery floors.

First take all items from the floor in affected closets. Then remove breakable items off of items that will need to be moved. Last of all you’ll need to remove oriental or area rugs off of the wet carpet.

Whatever you do please don’t use a household vacuum hence this may cause an electrical shock. Try not to walk on wet carpeting because this may spread water to unaffected areas as well.

FAQ’S because mold is nothing to mess with.

Structure Drying
Professional air movers.

*I just noticed some sort of growth on my wall. What should I do? Mold grows when there is exposure to moisture. First you have to stop the source of water intrusion, if possible. Next you need to call a restoration company immediately to have the growth evaluated. Most importantly do not disturb the growth. This may cause spores to become air borne. Do not apply direct air movement from fans or your HVAC system to the growth. This also may cause spores to become air borne and contaminate other areas as well. Close off the area if possible until a qualified inspection technician arrives.

IICRC certified because we care.

Cleaning carpets because we care.

*Are your technicians certified? Courteous Carpet Care’s technicians are fully trained and certified by the IICRC. IICRC stands for institute of inspection cleaning and restoration certification

FAQ'sabout the IICRC certification.
IICRC certified because it’s the right thing.

Courteous about your Carpet because we Care.
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