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FAQ’S

*What carpet cleaning methods does Courteous Carpet Care use? 25 out of 27 carpet manufacturers recommend Hot Water Extraction as the best method to keep carpets clean and looking like new. Water is heated up to a temperature of 190 degrees Fahrenheit and mixed with a water softener. The hot water kills many types of bacteria on contact while a powerful vacuum sucks out dust, dander and other allergens hiding deep inside your carpets. We use absolutely no harsh shampoos or chemicals in our carpet cleaning services.All solutions are baby safe and residue free.

*Why does Courteous Carpet Care NOT use shampoos? Shampoos leave behind residues and traces of chemicals that strip the carpet’s natural ability to resist dirt and grime. Over the course of many shampoos you’ll find that your newly cleaned carpets seem to be getting dirtier at a faster rate. Our hot water extraction process eliminates any such residues and chemicals and is the only safe and proven way to get your carpets fresh and clean.

*How long do carpets take to dry? Our drying process takes about four to six hours depending on the humidity and air circulation in the room. We take special precautions to help ensure that none of your furniture gets damaged during the cleaning process by using pads to protect them and by moving light furniture away.

*Do I need to move furniture? Light furniture will be moved by our technician team when they arrive at your home. However, if you wish to have the carpet cleaned under heavier items such as beds, couches and dressers those will need to be moved prior to the technician’s arrival.We can also move heavy furniture as well but we can not be liable for any damages caused . There is a small fee for this service as well.

*Is it safe for pets and children? Yes! Since we use a Residue Free cleaning solution , your pets and children may walk, sit, play and sleep on the carpet once it is dry.

*Will it remove pet stains and odor? Yes!Courteous Carpet Care  uses a special pet odor remover to ensure that stains and odors are extracted out of the carpet as much as possible. If for whatever reason the technician is unable to remove the stain or odor, they will communicate the next steps and options for removing the stain or odor.WE ARE THE PET ODOR SPECIALIST

*How often should carpets be cleaned professionally? According to the Carpet and Rug Institute, it is recommended to get carpets professionally cleaned every 12 to 18 months. Depending on traffic.

*How can I extend the life of my carpet? There are three basic actions you can take to help ensure that your carpet last the standard 10 to 15 years: Vacuuming, ScotchGuard and Professional Cleaning.

*How do I get the most out of my vacuuming regime? Use slow, repetitive front-to-back motions in an overlapping, fanning sequence. Don’t ignore the corners and crevices where dust builds. Dust blinds, windowsills and furniture surfaces starting at the highest point of the room and working your way down. Then vacuum the dust that may have fallen to the floor as a last step. Remember to empty vacuum bags or canisters when they are half to two-thirds full.

*How often should I vacuum? For best results, it is recommended to vacuum carpet at least once a week. It may be necessary to vacuum high traffic or pet areas more frequently.REMEMBER! Vacuuming  is the first step to a cleaner healthier home.

*What should I ask before hiring a professional carpet cleaning company?
“How long have you been in business?”
“Is your company Family owned and opporated?”
“Does your company perform background checks and drug tests?”
“Are your technicians IICRC certified?”
“Are your solutions residue free?”
“Are your cleaning meathods safe for children and pets?”
“What type of furniture will you move?”

*Are there any special tips for pet owners? Vacuum carpet more frequently to capture pet hair and dander. Clean new messes promptly to avoid smells and stains from setting into the carpet. Have your carpet professionally cleaned every 6 to 12 months. Do not use a steam cleaner when dealing with urine spots. Heat will set the stain and smell. Call a professional cleaning company(Courteous Carpet Care) to have them remove stains and smell more effectively.

*What is the best way to treat a stain? The first thing to do is act quickly. Blot, do not rub, the spot with a dry towel or paper towel. Try to steer away from cloths with color or prints. Dye or ink from these cloths may transfer to your damp carpet. Once the carpet is barely damp, apply a cleaning product to the stain and blot. Do not rub, scrub or use brushes. This can damage carpet fibers and cause fraying. If you do not have a carpet cleaning product, try one of these home remedies:

  • Use plain water. Sometimes water works just as well as a carpet cleaner.
  • Mix ¼ teaspoon of a clear, non-bleach dishwashing liquid with one cup of warm water. Never use laundry detergent.
  • Mix one cup of white vinegar with one cup of water. Vinegar can break down weak vegetable dyes found in tea and coffee.

*Other service companies make me wait all day. How long will I have to wait for a technician to come to my home? Courteous Carpet Care schedules appointments in two hour increments. Our technicians do their absolute best to arrive within that two hour time frame. However, if there is some circumstance preventing them from arriving within that time frame, they will do their best to contact you.We also offer a same day service in most cases.

*I don’t have carpet, does Courteous Carpet Care offer tile and Grout cleaning? Yes, Courteous Carpet Care uses a special cleaning solution combined with a hot water and vacuum system to eliminate dirt and grime from the crevices of the tile and grout.We hand scrub all groutlines before cleaning to break down dirt and grime as well.

*How often should air ducts be cleaned? According to the EPA, air ducts should be cleaned on an as needed basis. However, if you notice any of the following things, it is probably time to have your ducts and ventilation system cleaned. Furniture seems to be attracting more dust and dirt than usual. Members of your family frequently suffer from colds, asthma, allergies or other symptoms of respiratory illness. Substantial mold growth inside hard surface ducts or on other components of your heating and cooling system is visible. Ducts are infested with vermin (rodents or insects). Ducts are clogged with excessive amounts of dust and debris and/or particles are actually released into the home from your supply registers.

*What cleaning methods does Courteous Carpet Care  use for air duct cleaning? After vacuuming the vents and register covers, a Courteous Carpet Care technician uses a patent pending Dust Sweeper to reach all the way back into the ductwork to remove dust mites and dander. A high-powered vacuum system is used to extract the dust and is trapped inside the equipment as to prevent the dirt from becoming redistributed into the air. Optional services include cleaning the mechanical components of the unit and using an EPA registered fogging agent to eliminate fungi, mold and mildew spores, bacteria and other germs that may still remain in the system.

*What do I need to do to prepare for air duct cleaning? Prior to the technician’s arrival, locate all of the air ducts in the home to ensure all are cleaned. Pull furniture obstructing the access to any ducts away from the wall. The technician will cover furniture and valuables with a plastic sheet to ensure that no damage will be done to your belongings.

*Is the air duct cleaning procedure messy? Not at all. Because dust and dirt particles knocked loose by the Dust Sweeper are captured and trapped in a high-powered HEPA vacuum, very little debris if any will be exposed into the living space.

*If my house experiences water damage, do I need to call my insurance company before calling Courteous Carpet Care? You have a choice when choosing a company to restore your home. Plus, when an emergency strikes, it is imperative to begin the restoration process as soon as possible to minimize the amount of damage done to your home and belongings. Courteous Carpet Care recommends that you contact a professional restoration company first to schedule a team to evaluate the damage and then immediately calling your insurance company afterward. This ensures that you will have two professional evaluations of the damage in your home to compare against one another. Since the first 48 hours after a water emergency are the most critical to avoid mold and mildew growth, it is best to have as much information as possible when trusting restoration and insurance companies.

Emergency Water Restoration Service

*My house has just experienced water damage. I’ve called a restoration company and my insurance company. Now, what do I do? If you can’t stop the flow of water, contact a plumber immediately. If possible, keep the indoor temperature below 70 degrees. This helps prevent microbial growth. Place foil or plastic below furniture legs to prevent rust or furniture stains on flooring. Turn off the electricity to any affected rooms. Place draperies through coat hangers and hang them on the rod to prevent water circles. Be extremely careful on wet, slippery floors. Remove items from the floor in affected closets. Remove breakable items from items that will need to be moved. Remove oriental or area rugs off of wet carpet. Do not use a household vacuum as this may cause an electrical shock. Try not to walk on wet carpeting as this may spread water to unaffected areas.

*I just noticed some sort of growth on my wall. What should I do? Mold grows when there is exposure to moisture and/or water. Stop the source of water intrusion, if possible. Call a restoration company immediately to have the growth evaluated. Do not disturb the growth. This may cause spores to become air borne and spread spores to unaffected areas. Do not apply direct air movement from fans or your HVAC system to the growth. This also may cause spores to become air borne and contaminate other areas. Close off the area if possible until a qualified inspection technician arrives.

*Are your technicians certified? Yes, they are. Courteous Carpet Cares technicians are certified by the IICRC

 

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