FAQ’S

CARPET CLEANING – GENERAL QUESTIONS

How often should I have my carpets professionally cleaned?

Most homes need professional cleaning every 12–18 months. Homes with pets, kids, or allergies benefit from cleaning every 6–12 months.

Can carpet cleaning help with allergies?

Yes. Carpets trap dust, pollen, and pet dander. Our residue‑free hot water extraction removes allergens deep in the fibers, improving indoor air quality.

Will cleaning make my carpet last longer?

Absolutely. Dirt and grit act like sandpaper. Removing them prevents fiber damage and extends the life of your carpet.

Does carpet cleaning help with musty or “wet dog” smells?

Yes. Musty odors come from moisture reacting with bacteria. Our process removes odor‑causing bacteria at the source.

CLEANING METHODS, SOLUTIONS & DRYING

What carpet cleaning method does Courteous Carpet Care use?

We use hot water extraction, the method recommended by most carpet manufacturers. It:

• Deep‑cleans fibers
• Uses water up to 190°F
• Removes dust, dander, and allergens
• Leaves no sticky residue

Why don’t you use carpet shampoos?

Shampoos leave residue that attracts dirt. Our residue‑free process avoids harsh chemicals and keeps carpets cleaner longer.

Is your cleaning solution safe for my family and pets?

Yes. Our solutions are baby‑safe, pet‑safe, and residue‑free once dry.

How long does it take for carpets to dry?

Most carpets dry in 4–6 hours, depending on airflow and humidity. We place protective tabs under furniture to prevent damage.

FURNITURE & APPOINTMENT DETAILS

Do I need to move all of the furniture?

Only if you want every inch cleaned. We move lightweight furniture. Heavy items (beds, dressers, entertainment centers, electronics) should be moved before we arrive.

How are appointments scheduled?

We schedule in three‑hour arrival windows. If anything delays us, we’ll contact you immediately.

PET ODOR & STAIN QUESTIONS

Can you actually remove stubborn pet urine smells?

Yes. We specialize in pet odor removal using products that break down urine salts and bacteria, then extract them from the carpet and padding.

Can all pet stains and odors be removed completely?

Some older stains may be permanent, but we always give honest expectations. We guarantee you’ll be satisfied with the results.

Will heat make pet smells worse?

Yes. Never use a home steam cleaner on urine spots — heat sets the odor permanently.

Tips for pet owners

• Vacuum more often
• Clean new messes quickly
• Avoid steam cleaners on urine
• Schedule professional cleaning every 6–12 months

SPOT & STAIN TREATMENT AT HOME

What is the best way to treat a fresh stain?

1. Act fast
2. Blot, don’t rub
3. Lightly dampen and blot again
4. Apply a small amount of cleaner

Never scrub or use stiff brushes.

Safe home remedies

• Plain water
• ¼ teaspoon clear dish soap + 1 cup warm water
• 1 cup white vinegar + 1 cup water

Never use laundry detergent.

CARPET PROTECTION, VACUUMING & MAINTENANCE

Is carpet protector worth it?

Yes. It repels spills and prevents dirt from bonding to fibers.

How often should I vacuum?

At least once a week. More often in high‑traffic or pet areas.

What’s the best way to vacuum?

Use slow, overlapping strokes. Dust high surfaces first, then vacuum last. Empty bags/canisters when half full.

CARPET REPAIR & STRETCHING

Is carpet repair cheaper than replacement?

Yes. Repairs can save you thousands by fixing burns, stains, bleach spots, and pet damage.

Can you fix bleach spots or pet‑damaged entryways?

Yes. We use donor carpet (often from a closet) to create seamless repairs.

My carpet has ripples and wrinkles. Do I need to replace it?

No. We offer carpet stretching backed by a one‑year warranty.

UPHOLSTERY CLEANING

How do I fix water rings or spill marks on my couch?

We use low‑moisture upholstery cleaning to lift soil and remove rings without over‑wetting the fabric.

Is it safe to clean delicate fabrics?

Yes. We identify the fabric and use gentle, residue‑free solutions.

Can upholstery cleaning remove allergens?

Yes. We remove dust mites, pet dander, and allergens trapped in furniture fibers.

TILE & GROUT CLEANING

Why does my grout still look dirty after I mop or scrub?

Mopping pushes dirty water into porous grout. Our high‑pressure cleaning extracts embedded grime and restores original color.

Why should I have my tile professionally cleaned?

Professional cleaning:

• Removes deep soil
• Restores grout color
• Prepares grout for sealing

Do you offer grout sealing?

Yes. We apply a high‑quality sealer to protect grout from future staining.

I don’t have carpet. Do you still offer services?

Yes — tile, grout, upholstery, air ducts, dryer vents, and water damage restoration.

AIR DUCT & DRYER VENT CLEANING

Why is air duct cleaning important?

Ducts collect dust, dander, and allergens. Cleaning improves air quality and HVAC efficiency.

How often should I clean my air ducts?

Every 3–5 years, or sooner if you notice dust buildup or allergy issues.

What method do you use for air duct cleaning?

We use the RotoBrush Dust Sweeper system with a HEPA vacuum to capture debris.

Is the duct cleaning process messy?

No. Dust is captured inside the vacuum system.

Should I clean my dryer vent too?

Yes. A clogged dryer vent is a major fire hazard.

WATER DAMAGE & FLOOD RESTORATION

Do you offer 24‑hour emergency water extraction?

Yes. We provide 24/7 emergency service for burst pipes, flooding, and leaks.

Should I call my insurance company first?

Call us first, then your insurance company. This gives you two evaluations to compare.

What should I do after water damage?

• Keep temperature below 70°F
• Place foil/plastic under furniture legs
• Turn off electricity in affected rooms
• Remove items from wet areas
• Avoid walking on wet carpet
• Never use a household vacuum

I found growth on my wall. What should I do?

Do not disturb it. Close off the area and call us immediately.

COMMERCIAL CLEANING

How often should a business clean its carpets?

Every 3–6 months, depending on traffic.

Do you clean commercial carpets and upholstery?

Yes. We offer flexible scheduling, including after‑hours.

Can you clean large commercial tile areas?

Absolutely. Our equipment handles high‑volume kitchens and retail spaces.

COMPANY, CERTIFICATION & PAYMENT

What should I ask before hiring a carpet cleaning company?

• How long have you been in business
• Are you family owned
• Do you background‑check technicians
• Are you IICRC certified
• Do you use residue‑free solutions
• Are your methods safe for kids and pets
• What furniture will you move

Are your technicians certified?

Yes. We are fully certified by the IICRC.

What services do you offer?

• Carpet cleaning
• Tile & grout cleaning
• Pet odor removal
• Carpet repair & stretching
• Upholstery cleaning
• Air duct & dryer vent cleaning
• Water damage restoration
• Commercial cleaning

What forms of payment do you accept?

Visa, Mastercard, Discover, American Express, PayPal, Google Wallet, cash, checks, money orders, and insurance billing.

SERVICE AREA

Where do you provide service?

Caddo Mills, Greenville, Rockwall, Royse City, Fate, Quinlan, Commerce, Josephine, Nevada, Heath, Princeton, Leonard, Lone Oak, and surrounding areas in Hunt, Rockwall, Collin, Delta, and Van Zandt Counties.

EXTENDED FAQ (DEEPER ANSWERS)

Can a professional deep clean remove heavy traffic patterns?

Often yes. If the dark areas are caused by soil, we can significantly improve them. If fibers are worn or damaged, some discoloration may remain.

What’s the best way to clean high‑traffic areas without them getting dirty again quickly?

Avoid soapy cleaners. They leave residue that attracts dirt. Our residue‑free extraction prevents rapid re‑soiling.

Stain treatments when you can’t call a pro

• Blot, don’t scrub
• Use small amounts of cleaner
• Avoid colored cleaners
• Test in a hidden area

What does IICRC certification mean?

It means we follow industry‑approved standards for cleaning, restoration, and safety.

Tile & grout cleaning for homes without carpet

We hand scrub grout lines, use hot water extraction, and offer sealing for long‑term protection.

Why is structure drying important after water damage?

It prevents mold, odors, and long‑term structural issues.