FAQ’S
FAQ’s about Courteous Carpet Care
Business Questions and Answers
FAQs
Questions
Can expert carpet and air duct cleaning help reduce my indoor allergies?
Yes, your carpets and ducts act like a giant air filter, trapping dust, pollen, and pet dander. Our specialized cleaning process extracts these allergens from your home’s surfaces and ventilation system. This leads to a much healthier environment for your family.
Is it really worth it to get a carpet protector applied to the carpeting after a deep steam clean?
Absolutely. Carpet protectors help by creating an invisible shield that repels liquids and prevents dirt from sticking to the fibers. This makes your weekly vacuuming more effective and significantly extends the life of your carpet between professional cleanings.
How often should my local business in Caddo Mills have its carpets professionally cleaned?
For high-traffic areas like retail shops or offices, we recommend a commercial carpet cleaning every 3–6 months. This will prevent permanent wear especially in areas most traveled. Regular maintenance protects your investment because it improves employee air quality and gives your customers a professional first impression.
Why does my grout still look dark after I scrubbed it?
Scrubbing often just pushes dirt deeper into the porous grout. Our high-pressure tile cleaning blasts out the grime and vacuums it away. To protect your investment it’s best if followed by a professional sealer to keep it clean and protected.
Can I fix a carpet with bleach spots or pet-damaged entryways?
Yes! There is no need to replace the whole room. We specialize in carpet repairs—seamlessly “patching” damaged spots with extra carpet. We can even grab a piece from a closet to save you thousands.
How do I fix a dirty couch that has water rings or spill marks on the cushions?
Those rings are often caused by dirt being pushed to the edge of a damp spot. We use a low-moisture upholstery cleaning method. This type of cleaning lifts the soil and water rings from most fabrics like microfiber or other blends with ease. Without over-saturating the padding which was the main cause leading up to rings and spills in the first place.
Is it possible to fix a carpet that has permanent pet stains or bleach spots?
Often, yes! Before you spend a ton on new flooring, our carpet repair and patching service can seamlessly replace damaged sections. A quick fix with a donor piece from a closet will save thousands. This specialized service helps local homeowners save a little while extending the life of their current carpets.
How do I get rid of the “wet dog” smell in my carpet after it rains?
That musty odor often comes from moisture reacting with deep-seated odor causing bacteria and pet funk trapped in the fibers. Our professional hot water extraction doesn’t just mask the smell; it sanitizes and removes the bacteria at the source. Our pet odor specialist specialize in leaving your home smelling fresh and clean regardless of the weather.
How do you handle deep stains or odors on microfiber sofas and fabrics?
We use a specialized “low-moisture” process that works wonderful for the fabrics. Our technicians are experts at identifying materials like microfiber. The trick is to lift the stains and neutralize odors without over-wetting because it can cause damage to the upholstery.
My grout lines are nearly black; can professional tile cleaning restore them to their original color?
Absolutely. Standard mopping just pushes dirty water into your already dirty grout lines. Our high-pressure, floor cleaning system deep-scrubs the grout and extracts the embedded grime. For long-term protection, we can also apply a high-quality sealer to keep liquids and dirt from soaking back into the grout.
Can a professional deep clean really remove heavy traffic patterns and dark “lanes” in my carpet?
Can a professional deep clean really remove heavy traffic patterns and dark “lanes” in my carpet?
What is the best way to clean high-traffic carpet areas without causing them to get dirty again quickly?
The key is our “residue-free” hot water extraction process. Unlike DIY machines or cheap cleaners that leave soapy films behind to attract more dirt, we thoroughly rinse your fibers with specialized solutions that leave your carpet soft, clean, and residue-free so it stays cleaner for much longer.
Can you perform high-volume tile and grout cleaning for large commercial kitchens?
Definitely. Our industrial-grade tile and grout cleaning equipment is designed to handle large-scale grease and grime buildup. We restore the safety and appearance of your floors, helping you maintain health department standards with deep-sanitizing treatments.
Does Courteous Carpet Care handle commercial carpet cleaning for offices or retail spaces?
Yes, we offer comprehensive commercial carpet and upholstery cleaning for businesses throughout Hunt and Rockwall Counties. We provide flexible scheduling, including after-hours service, to ensure your business remains professional and clean without interrupting your operations.
Do you offer 24-hour emergency water extraction for burst pipe?
Yes! We provide 24/7 emergency water damage restoration because immediate action is critical to prevent mold growth and structural issues. Our team responds fast to extract standing water and begin the professional drying process.
Is carpet repair really a cost-effective alternative to replacing my entire floor?
Yes, professional carpet repair can save you thousands by fixing specific issues like burns, pet damage, or permanent stains. We can often patch or “plug” damaged areas seamlessly, extending the life of your current carpet investment.
Is it safe to have high-end or delicate furniture fabrics professionally cleaned?
Absolutely. We use residue-free solutions and tailored techniques that are tough on dirt but gentle on delicate fabrics. Our technicians are trained to identify different material types to ensure your furniture is cleaned safely and effectively.
Can professional upholstery cleaning remove deep-seated allergens and pet dander?
Yes. Our specialized upholstery cleaning process goes deep into furniture fibers to extract allergens, dust mites, and pet dander that regular vacuuming can’t reach. This not only refreshes the look of your favorite sofa but also significantly improves your home’s indoor air quality.
How often should I have my air ducts cleaned to help with allergies
Since 90% of home allergies can be caused by improper cleaning, we recommend a duct cleaning every 3-5 years. This removes dust and allergens from your HVAC system, while our dryer vent cleaning prevents fire hazards and helps your dryer run efficiently.
Why does my kitchen grout still look dirty after I mop it?
Mops often push dirty water into porous grout lines. Our high-pressure tile cleaning deep-scrubs every line with specialized tools, lifting years of grime to restore the original “sparkle” to your kitchen or bathroom floors.
Do you offer emergency services for flooding?
Yes, we provide 24/7 emergency water extraction and flood restoration cleanup to help prevent mold and structure damage.
My carpet has ripples and wrinkles. Do I need to replace it?
Not necessarily! We offer carpet stretching and repair services that can remove those unsightly (and dangerous) wrinkles, backed by a one-year warranty.
Should I also have my dryer vent cleaned?
Absolutely. A clogged dryer vent is a major fire hazard and can cause your dryer’s heating element to burn out prematurely.
Why is air duct cleaning important?
Air ducts can be a breeding ground for dust and allergens. Our duct cleaning service improves your indoor air quality and helps your HVAC system run more efficiently.
Why should I have my tile professionally cleaned?
Mopping often just pushes dirt into the grout lines. Our high-pressure system deep-scrubs every line to restore the original “sparkle” to your kitchen and bathrooms
Will heat make the pet smell worse?
You should never use a home steam cleaner on urine spots as heat can set the stain. Our professional process uses the correct chemistry and suction to lift the mess entirely.
Is your cleaning solution safe for my family?
Yes! Our residue-free solution is completely safe for children and pets to play on once the carpet is dry.
What carpet cleaning method do you use?
We use the hot water extraction method. This is the only process recommended by most carpet manufacturers because it deep-cleans without leaving behind the sticky residues that attract more dirt.
Can you actually remove stubborn pet urine smells?
yes, we are specialists in pet odor removal. We use specific products designed to break down and extract odors from the carpet fibers rather than just masking them with perfume.
How long does it take for carpets to dry
Typically, carpets dry within 4 to 6 hours, depending on humidity and airflow. We use special tabs and protective blocks under your furniture to ensure it stays safe during the drying process.
Do you offer same‑day or emergency service?
Yes. We provide fast response for water damage, pet accidents, or urgent cleaning needs.
Do you move furniture before cleaning?
We move most small and light furniture to ensure a thorough clean. Larger items can be cleaned around safely.
Can you clean carpets after construction or remodeling?
Yes. We specialize in removing drywall dust, light paint splatters, and construction debris from carpets and upholstery.
Will cleaning make my carpet last longer?
Absolutely. Removing dirt and grit prevents fiber damage, extending the life of your carpet investment.
Can carpet cleaning help with allergies?
Yes. Professional cleaning removes dust, pollen, and pet dander trapped in carpet fibers, improving indoor air quality.
Does carpet cleaning help with resale value?
Fresh, clean carpets make homes more appealing to buyers and renters, often increasing property value.
Can carpet cleaning help with musty smells?
Yes. Deep cleaning removes odor‑causing bacteria and moisture, leaving carpets fresh.
Do you clean air ducts and dryer vents too?
Yes. We improve air quality and reduce fire hazards with professional duct and vent cleaning
Do you offer disinfecting services?
Yes. We provide sanitizing treatments for carpets, upholstery, and hard surfaces to reduce germs and bacteria.
Does Courteous Carpet Care accept credit cards?
Courteous Carpet Care accepts the following forms of payment: American Express, Money Orders, Discover, PayPal, Personal Checks, Cash, Mastercard, Visa, Insurance, Google Wallet
What is the best Carpet Cleaning Service in Caddo Mills?
Courteous Carpet Care is a premier Carpet Cleaning Service based in Caddo Mills, TX
What areas does Courteous Carpet Care serve?
Our primary location is Caddo Mills TX. and our surrounding Service Areas include Greenville TX., Rockwall TX., Royse City TX., Fate TX., Quinlan TX., Commerce TX., Josephine TX., Nevada TX., and Heath TX., Princeton Tx. Leonard Tx. and Lone Oak TX. . Our general coverage area is Hunt County, Rockwall County and parts of Collin County, Delta County and VanZant County.
What products or services does Courteous Carpet Care offer?
Serving Hunt County including Caddo Mills, Greenville, Rockwall, Royse City, Quinlan & Commerce. Services: carpet, upholstery, tile & grout, rugs, air ducts, dryer vents, Scotchgard, pet odor, disinfecting & water damage restoration.
What are the hours of operation for Courteous Carpet Care?
Open 24 Hours, 7 Days a Week
24 hour Emergency Flood Damage and Water Restoration Service ,Same Day Service available for emergency’s
Here are a few FAQ’s about Courteous Carpet Care’s Carpet Cleaning, Tile Cleaning, Air Duct cleaning, Water Damage services and much more.
*What carpet cleaning methods does Courteous Carpet Care use? It’s a no brainer. We use the hot water extraction method because 25 out of 27 carpet manufacturers recommend Hot Water Extraction as the best method. Our goals are to keep carpets clean and looking like new.
Hot water extraction method.
- Water is heated up to a temperature of 190 degrees Fahrenheit and mixed with a water softener.
- The hot water kills many types of bacteria on contact while a powerful vacuum sucks out dust, dander and other allergens hiding deep inside your carpets.
- We use absolutely no harsh shampoos or chemicals in our carpet cleaning services.
- All solutions are baby safe and residue free.
Residue free is the key to a healthier lifestyle.
*Why does Courteous Carpet Care NOT use shampoos? It’s simple hence shampoos leave behind residues and traces of chemicals that strip the carpet’s natural ability to resist dirt and grime. If you look back over the course of many shampoos you’ll find that your newly cleaned carpets seem to be getting dirtier at a faster rate. Our hot water extraction process eliminates any such residues and chemicals. That’s why Residue free is the only safe and proven way to get your carpets fresh and clean.
FAQ’S about the drying process.
*How long do carpets take to dry? Our drying process takes about four to six hours depending on the humidity and air circulation in the room. The technician is also going to take special precautions to help ensure that none of your furniture gets damaged in the process as well. Courteous Carpet Care’s technicians use Styrofoam or plastic tabs. The tabs will be placed to allow airflow and because they protect your furniture at the same time.
Moving furniture.
*Do I need to move all of the furniture? Only if you want to get the entire room cleaned. Technicians do not mind moving a few base pieces while cleaning. Light weight furniture will be moved and put back by our technician team when they arrive at your home. However, if you wish to have the carpet cleaned under heavier items such as beds, couches and dressers those will need to be moved prior to the technician’s arrival. Another item we’re not allowed to move is electronics.
“Welcome to the cleaner side of Life”
Courteous Carpet Care
More Questions.
*Is it safe for pets and children? Yes it is safe because Courteous Carpet Care uses a “residue free” cleaning solution therefore your pets and children may walk, sit, play and sleep on the carpet once it is dry.
FAQ’S about odor issues and pet stains.
*Can pet stains and odors be removed? Courteous Carpet Care specializes in pet odor removal and is highly recommended by the community with pet related issues. Rest assure our technicians have the knowledge along with a special pet odor removal product to ensure that stains and odors are extracted out of the carpet as much as possible.
Unfortunately sometimes stains become permanent over time therefore we are unable to guarantee removal. The one thing we can guarantee is that you as a customer will be highly satisfied with the overall outcome of our services.
FAQ’S concerning the next steps upon moving forward.
If for any reason the technician is unable to remove the stain or odor, they will communicate the next steps and options before moving forward. There are many stages to consider when dealing with pet stains. Not all carpets nor pets are the same. Some areas are to be worse than others because all pets have different diets.
Other Carpet Cleaning questions.
*How often is my carpets supposed to be cleaned professionally? According to the Carpet and Rug Institute, it is recommended to get carpets professionally cleaned every 12 to 18 months. Depending on traffic.
Is there a way to extend the life of my carpet? There are three basic actions you can take to help ensure that the life of your carpet stands up over time. At the same time you also need to take into consideration that over time carpet tends to wear out. Some permanent damages may occur.
Three basic actions.
- Vacuuming
- Scotch Guard
- Professional Cleaning.
*My vacuuming regime? Use slow, repetitive front-to-back motions in an overlapping, fanning sequence. Don’t ignore the corners and crevices where dust builds.
Dust blinds, windowsills and furniture surfaces. Start at the highest point of the room and work your way down. Move furniture because debris like to collect around the edges. As a last step vacuum the dust that may have fallen to the floor. Also remember to empty vacuum bags or canisters when they are half to two-thirds full.
*How often do I vacuum? For best results, it is recommended to vacuum carpet at least once a week. It may be necessary to vacuum high traffic or pet areas more frequently. Also remember vacuuming is the first step to a cleaner healthier home as well.
More FAQ’S
- What to ask before hiring a professional carpet cleaning company?
- How long have you in business?
- Is your company family owned and operated?
- Does your company perform background checks and drug tests?
- Are your technicians IICRC certified?
- Do the solutions used allow you to perform a residue free cleaning?
- Are your cleaning methods safe for children and pets?
- What type of furniture will you move?
FAQ’s about Courteous Carpet Care
*Are there any special tips for pet owners? Yes there are. First of all. Vacuum carpet more frequently to capture pet hair and dander. Clean new messes promptly to avoid smells and stains from setting into the carpet. Have your carpet professionally cleaned every 6 to 12 months. Do not use a steam cleaner when dealing with urine spots. Heat will set the stain and smell. Last but not least. Call a professional carpet cleaning company to have them remove stains and smells more effectively. Call Courteous Carpet Care. Courteous about your Carpet because we Care.
Stain treatments hence you can’t always call a carpet cleaner.
*What is the best way to treat a stain? The first thing to do is to act quickly. Then you need to blot the spot with a dry white towel or paper towel. After blotting out as much of the stain as possible go ahead and dampen your towel a little then blot some more. Once the carpet is barely damp, apply a cleaning product to the stain.
Do not rub, scrub or use brushes on the spot. This can damage carpet fibers and cause fraying. If you do not have a carpet cleaning product, try one of these home remedies:
- Use plain water. Sometimes water works just as well as a carpet cleaner.
- Mix ¼ teaspoon of a clear, non-bleach dishwashing liquid with one cup of warm water. Never use laundry detergent.
- Mix one cup of white vinegar with one cup of water. Vinegar can break down weak vegetable dyes found in tea and coffee.
Appointment info because waiting too long is never fun.
*Other service companies make me wait all day. How long will I have to wait for a technician to come to my home? Courteous Carpet Care schedules appointments in three hour increments. Technicians do their absolute best to arrive within that three hour time frame. However if there is some circumstance preventing us from arriving within that time frame we will do our best to contact you.
Courteous about your Carpet because we Care.
Courteous Carpet Care.
Tile and grout cleaning services because not all customers have carpet.
*I don’t have carpet. Does Courteous Carpet Care offer tile and Grout cleaning? Courteous Carpet Care uses a special cleaning solution combined with a hot water and vacuum system to eliminate dirt and grime from the crevices of the tile and grout. We hand scrub all grout lines before cleaning to break down dirt and grime as well.
Air duct cleaning frequently asked questions
Your ducts will be cleaned on an as needed basis. However, if you notice any of the following things, it is probably going to be time to have your ducts and ventilation system cleaned soon.
- If Furniture is attracting more dust and dirt than usual.
- When Members of your family frequently suffer from colds, asthma, allergies or other symptoms of respiratory illness.
- Substantial mold growth inside hard surface ducts or on other components of your heating and cooling system is visible.
- Air Ducts are infested with vermin (rodents or insects).
- Ducts are clogged with excessive amounts of dust and debris and/or particles are actually released into the home from your supply registers.
FAQ’S because indoor air quality control is important.
*What cleaning methods does Courteous Carpet Care use for air duct cleaning? We use a patent pending Dust Sweeper created by Roto brush to reach all the way back into the ductwork removing dust mites and dander. During the cleaning a high-powered vacuum system is used to extract the dust that is trapped inside the equipment. This helps to prevent the dirt from becoming redistributed into the air.
Optional air conditioning cleaning services.
Optional services include cleaning the mechanical components of the unit. We are able to eliminate fungi, mold and mildew spores by using an EPA registered fogging agent. Bacteria and other germs that may still remain in the system will also be removed as well.
*What do I need to do to prepare for air duct cleaning? Good Question. Prior to the technician’s arrival, locate all of the air ducts in the home. Pull all furniture away from the wall that is obstructing the access to any air ducts or return registers. The technician will cover furniture and valuables with a plastic sheet. This will ensure that no damage will be done to your belongings.
*Is the air duct cleaning procedure messy? Not at all. Because dust and dirt particles knocked loose by the dust sweeper are captured and trapped in a high-powered HEPA vacuum. Very little debris if any will be exposed into the living space.
Other FAQ’s about Water restoration because structure drying is important.
*If my house experiences water damage, do I need to call my insurance company before calling Courteous Carpet Care? Another good question. You have a choice when choosing a company to restore your home. Also when an emergency strikes, it is imperative to begin the restoration process as soon as possible. This will also minimize the amount of damage done to your home and belongings.
Courteous Carpet Care recommends that you contact a professional restoration company first to schedule a team to evaluate the damage. Immediately calling your insurance company afterward. This ensures that you will have two professional evaluations of the damage in your home to compare against one another. The first 48 hours after a water emergency are the most critical. To avoid mold and mildew growth, it is best to have as much information as possible.
Because what’s next is important.
*My house has just experienced water damage. I’ve called a restoration company and my insurance company. What do I do now? If you can’t stop the flow of water, contact a plumber immediately. Try to keep the indoor temperature below 70 degrees hence this helps prevent microbial growth.
Place foil or plastic below furniture legs to prevent rust or furniture stains on flooring. Turn off the electricity to any affected rooms. Place draperies through coat hangers and hang them on the rod because it will help prevent water circles. Be extremely careful on wet, slippery floors.
First take all items from the floor in affected closets. Then remove breakable items off of items that will need to be moved. Last of all you’ll need to remove oriental or area rugs off of the wet carpet.
Whatever you do please don’t use a household vacuum hence this may cause an electrical shock. Try not to walk on wet carpeting because this may spread water to unaffected areas as well.
FAQ’S because mold is nothing to mess with.
*I just noticed some sort of growth on my wall. What should I do? Mold grows when there is exposure to moisture. First you have to stop the source of water intrusion, if possible. Next you need to call a restoration company immediately to have the growth evaluated. Most importantly do not disturb the growth. This may cause spores to become air borne. Do not apply direct air movement from fans or your HVAC system to the growth. This also may cause spores to become air borne and contaminate other areas as well. Close off the area if possible until a qualified inspection technician arrives.
IICRC certified because we care.
*Are your technicians certified? Courteous Carpet Care’s technicians are fully trained and certified by the IICRC. IICRC stands for institute of inspection cleaning and restoration certification
“Courteous Carpet Care.
Carpet Cleaning, Tile and Grout, Air duct Cleaning and water restoration.
Welcome to the cleaner side of Life”
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